My First National Bank of Durango debit card was compromised along with up to 5,000 other cards that we part of the Heartland Payment Systems data theft.
What to do if your debt card has been declined?
- Contact your bank immediately to determine the reason.
- Review your account transactions to determine if there have been any fraudulent charges.
- Dispute any fraudulent transactions – the bank will put the money back into your account. Just like with a credit card you are not liable for fraudulent charges.
- If there has been fraud, close the card and destroy it. Have your bank reorder a new debit card. Request a rush order to be placed if you have an urgent need for the card. The bank may charge a $50 rush fee and you may be able to get them to waive the fee.
